Updated at 03/13/2023
For the benefit of our customers we accept product returns and refunds to customers. For returns and refunds, please read the following instructions.
1. Conditions for Returns and Refunds.
a.Regulations on time
No more than 30 days from the time you receive the product.
b. Regulations on returns and refunds.
- The product has a manufacturing or shipping defect.
- Product must be new and unused. We do not offer refunds for natural wear and tear or damage caused by user use.
- The customer changes his mind after purchasing if the order has been shipped by us.
- In case the customer changes his mind and needs support to change another product. Do not hesitate to contact us, we will assist you to exchange any product within 48 hours. The amount you have paid will be deducted from the order to exchange new products. Remember do not download the product if you want to exchange for another product.
2. Instructions for requesting a refund
2.1. Via website
Visit the url https://heomostore.com/contact-us/ and send us information through the contact form. Remember to make sure to send us the following information for the fastest processing of your request:
- Code orders.
- The reason for requesting a refund.
2.2. Through facebook fan page.
Visit the url and send us a message. Please attach the following information:
- Code orders.
- The reason for requesting a refund.
2.3. Contact via hotline.
Our hotline number is +1(516)704-9588. Call us and request a refund. Please prepare the following information in advance so that we can process your request faster:
- Code orders.
- The reason for requesting a refund.
2.4. Via email
We receive customer refund requests via email info@heomostore.com. If sending a refund request via email, please note the following requirements in order for your request to be processed as quickly as possible:
- Title: Request Return & Refund.
- Email content:
- Code orders.
- The reason you are requesting a refund.
2.5. Via our store
We accept returns and refund requests at 8822 215th St, Queens, NY 11427, USA. Before coming to our store please bring the product if you buy the printed book, remember the order number for both audio and printed product types. We may require identity verification through the email or phone number you provided in your order at pre-payment.
3. Shipping
For the product in the book you must return the product to us before we will give you a refund. Before carrying out the shipment, please note the following requirements:
You must receive an email confirming the acceptance of your refund request. In the email we will send a return label. You must print this label out and put it on your order before sending it to us.
We do not accept and are not responsible for the products that customers arbitrarily send to our store. So please be patient and make sure you put a return label on the parcel you send us. Absolutely do not send goods without receiving the email confirming the return request and return label we send.
For audiobook products, when returning the goods to us, customers will not have to pay any fees.
For audiobooks, refunds will not be subject to return shipping so no payments will be made.
4. When will I receive my refund.
For printed books, we only issue refunds after we have received the returned product and have made sure it is in compliance with our returnable conditions. We will refund you 3-5 business days after we receive the returned product from you.
5. Changes To Our Return Refund Policy
We reserve the right to change our return and refund policy without prior notice.
6. Contact Us
If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.
- Via Email: info@heomostore.com
- Via Phone Number: +17343770888
- Via this Link: https://heomostore.com/contact-us/
- Via this Address:8822 215th St, Queens, NY 11427, USA
- Facebook: